Last updated: 20 September 2026
This Shipping & Delivery Policy explains how G SAUCES LTD (“G Sauce”, “we”, “us” or “our”) handles delivery of orders placed through our online store.
Where we deliver
We deliver only to destinations that are available for selection at checkout. If your address or destination is not available at checkout, we are not currently able to accept an order for delivery there.
Delivery charges
Any delivery charge will be shown clearly at checkout before you place your order. The total amount payable, including delivery, will be displayed before payment is confirmed.
Dispatch and delivery times
We aim to prepare and dispatch orders promptly. Any delivery estimate shown at checkout, in your order confirmation or by the delivery carrier is an estimate unless we expressly state that a delivery date is guaranteed.
Unless we agree a different delivery period with you, we will deliver your goods without undue delay and no later than 30 days after the contract is made.
Chilled and refrigerated products
Some G Sauce products are labelled as requiring refrigeration. Where a product requires chilled storage, we will only dispatch it using delivery arrangements that we consider suitable for chilled food during normal transit.
Please place refrigerated products in the fridge immediately after delivery and follow the storage instructions shown on the product label. If a parcel arrives damaged, leaking, with a broken seal, or in a condition that gives you concern about the safety or quality of the food, do not consume the product. Contact us as soon as possible, preferably within 24 hours of delivery, and include your order number and photographs where possible. This request for prompt contact does not affect your statutory rights.
Delivery address
You are responsible for providing a complete and accurate delivery address. If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered fulfilment or has been dispatched.
Failed or missed deliveries
If a carrier attempts delivery while nobody is available, please follow the carrier’s instructions for redelivery or collection. Where a delivery problem results from an incorrect address supplied by you, or from an unreasonable delay in collecting or accepting a correctly attempted delivery, we may charge reasonable additional delivery costs where permitted by law.
Delays outside our control
Delivery can occasionally be affected by events outside our reasonable control, including severe weather, transport disruption or carrier delays. If there is a significant delay, we will take reasonable steps to keep you informed and to arrange delivery or an appropriate remedy. Your statutory rights are not affected.
Lost or undelivered orders
If your order has not arrived within the delivery timeframe communicated to you, please contact us so that we can investigate with the carrier. Where goods are lost in transit or we otherwise fail to deliver as required, we will provide the remedy required by applicable consumer law.
When responsibility for the goods passes to you
Risk in the goods passes to you when you, or a person identified by you, takes physical possession of them, except where the law provides otherwise.
Contact us
For delivery questions, contact G SAUCES LTD at infogsauce@gmail.com, call +44 7903 018742, or write to 11 Gannet Road, Ipswich IP2 9NR, United Kingdom.